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Account

How do I register on Monarque Club?

All new player accounts are created via Inclave, a secure third-party platform that enables players to store their passwords in a safe place without needing to key in their credentials every time they want to log in. Inclave makes signing in to your online casino account faster, easier, and more convenient!

Why am I not able to create an account?

Ensure you have filled in all of the information on the ‘Sign Up’ form correctly. If the marked fields all appear green on the registration form and you cannot proceed to the next step, try opening up the casino in a different browser and clearing your cache. If the problem still persists, get in touch with a member of customer support via email, telephone, or Live Chat—we will be more than happy to assist you.

I don’t remember my password. What should I do?

On the login page, click on the ‘forgot password’ link and enter your email address. A new email will be sent to you with instructions on how to reset your password.

What should I do if I don’t receive a confirmation email?

Check if the email is in your junk folder first. If it isn’t, double-check the email address you entered on your account to ensure it wasn’t input into the system incorrectly. If everything is correct and you still cannot find the email, please contact customer support.

Can I have more than one account?

Only one player account per household/IP address is permitted.

Deposits & Withdrawals

How do I make a deposit?
  • Sign in to your account, then navigate the ‘Cashier’ tab.
  • Select the method of payment you want to make your deposit with
  • Enter your deposit amount
  • Confirm the payment on your mobile device or in your online banking app
How long before the money shows up in my account?

Once the deposit payment has been verified, the funds should appear in your bankroll and be ready to use straight away. If you notice the funds have not been credited to your account within an hour, please get in touch with the customer support team and send us a screenshot of the transaction.

How long does it take to receive my winnings?

We aim to process your winnings immediately, but depending on the method of payment selected, withdrawal requests can take anywhere from 3-5 hours for crypto payments and 5-7 working days for traditional banking methods like credit/debit cards and bank transfers.

Why was my withdrawal cancelled?

There are a few reasons why your withdrawal request may have been cancelled:

  • Your account hasn’t been verified.
  • We have verified your account, but another confirmation is needed.
  • You did not wager the bonus that was linked to your last deposit.
  • You have sent multiple withdrawal requests, and we haven’t got round to processing them all yet.
  • You have made a request that goes beyond the daily allowed withdrawal limit.
  • Our customer support team will be able to confirm the reason why your withdrawal request was cancelled and can help you rectify it.
  • Get in touch via Live Chat or ping an email to [email protected]
Are there fees for making deposits and withdrawals?

There are no fees for making deposits or withdrawals, however, there is the possibility of incurring a fee from your payment processor depending on the transaction amount and currency you have selected.

Do you want to learn how to deposit with Bitcoin on our website?

Watch this video tutorial and follow the easy steps!

If you need more details on how to use Crypto, click here.

Promotions

How do I redeem my bonus coupon?

Click on the ‘Cashier’ tab, then enter your bonus code into the field provided after entering your deposit amount. Select ‘REDEEM CODE.’ Once the payment has gone through, your bonus will be credited to your balance and be ready to use straight away.

Can I play all casino games using a bonus?

Most bonus offers can only be redeemed on selected games only. You can view which games your bonus is applicable to in the terms and conditions of the promotion.

What are wagering requirements?

Wagering requirements are conditions that state how many times a bonus must be wagered before any winnings won as a result of using a bonus can be cashed out. For example, if the wagering requirement for a bonus worth 25 EUR is 30x, it means you would have to wager the bonus amount 30 times (i.e. 750 EUR) before you would be eligible to make a withdrawal.

Where can I view my bonuses and coupons?

After logging in to your account, select the Cashier tab in the right-hand corner of your screen. Your available bonuses will be displayed under the ‘COUPONS’ section.

Can I cancel my bonus?

If you wish to cancel your bonus, please contact customer support.

Technical

What should I do if the games aren’t loading?

If a game isn’t loading or you cannot view the games in the lobby, there are a few things you do:

  • Ensure you are using the latest version of Chrome and check your browser extension for updates.
  • Clear your cache and browser cookies, then restart your computer and see if the problem is fixed.
  • Select a different mirror on the site.
One of these issues is more than likely the culprit, but please get in touch with customer support if the problem is still not resolved.
What if my internet connection drops halfway through playing a game?

In most cases, the game will pause until your connection is restored. Other times, you may be logged out and need to sign in again, then pick up from where you left off. If Autoplay was on at the time the connection was lost, this would stop immediately until you switch it on again. If you placed a manual bet before the connection was lost, your last wager would be recorded, and your balance would remain the same.

Can I play casino games using a mobile phone or tablet?

Yes, all of our games can be accessed via Android, iPhone, and tablet.

Security

How are the transactions on the casino site protected?

Monarque Club uses sophisticated encryption technology to ensure all transactions conducted on the site are properly secured. This includes a 128-bit SSL certificate, along with complex firewall technologies and anti-malware protection that keeps our players and servers safe.

How can I be sure that the casino games are fair?

Every casino game in our lobby is powered by random number generators (RNG), which randomize every outcome and prevents the games from being rigged or tampered with.

Do I need to upload identification documents?

Yes. As we cannot issue any funds if we haven’t yet verified your identity, this is an important step to ensuring you have a smooth experience when it comes to making a withdrawal.
In order for us to verify your account, we will need you to send us proof of identity in the form of a:

  • Driver’s License
  • Passport
  • National ID
We will also require a paper document that proves your address. This can be sent to us in the form of a:
  • Utility Bill
  • Mobile Phone Bill
  • Bank Statement
*mortgage agreements, loans, prescriptions, insurance, payslips, receipts, notes, TV licenses, and vehicle documents will not be accepted as proof of address*

Please ensure you send us this information within 3 months of your account going live. They do not need to be originals; photographs of physical copies sent to us in jpg, png, or PDF are more than sufficient for our accounts team to be able to complete the verification process.

Once you have prepped your documents, please upload them to the document section under My Account - Documents - Choose File - Verify. Once we have reviewed them, we’ll send you a notification to confirm everything is up to speed.

If you have trouble uploading your documents or have any questions regarding the verification process, please do not hesitate to get in touch with customer support via email or Live Chat. Thank you in advance for your cooperation and understanding.