WHY WE PROCESS YOUR PLAYER DATA
Personal data allows the Operator to identify the player. When you register on the Website, you are requested to submit your personal information (your name, date of birth, email address etc.), and when you choose to make a deposit or withdrawal you are requested to submit your financial information (account and debit or credit card details). We may request additional documents such as copy of your ID, passport, driving license, credit card and proof of address in order to verify your identity. From a certain size of transaction, we are also required to obtain a confirmation of your source of funds.
By logging in to the gaming site you give us the consent to collect and store the information on your location. This is needed in order to ensure that you are not playing in a restricted country. A country is restricted if the gambling in that country is legally prohibited or requires a local license.
We only process your Player Data when we have a legal basis to do so. The processing can either be based on your consent, on fulfilling of a contract between us and you, on complying with our legal obligation or on fulfilling our legitimate interest. If you refuse to provide your Player Data to us, we are unable to provide you the service or parts of the service.
We obtain your consent for certain processing activities during the registration process, where you actively agree to the processing by ticking a box. The fulfilment of a contract requires, for example, that we process your account and debit or credit card details when you register as a real money player or choose to make a deposit or a withdrawal.
In some cases, we process your personal data in order to fulfil our legitimate interests. Such legitimate interests consist of protecting us and any other users of the Website against fraud including use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment). To fulfil said interest, we may check your details against and share Player Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. We also have a legitimate interest to maintain and improve customer relations and our service, and to enable efficient marketing. To fulfil said interest, we may use your personal data to communicate with you, to inform you about the changes in the Website, and, if not otherwise requested by you, to send promotional offers regarding gaming on the Website. We may also process your personal data for statistical purposes or to conduct research.
We may also process your personal data in order to comply with our legal obligations. For example, anti-money laundering legislation requires all financial institutions to collect and record personal data to confirm a player's identity and to report any transactions arousing suspicion. We may also process your personal data for the purpose of supporting and promoting Responsible Gambling as well as preventing gambling-related harm and addiction and underage gambling.
HOW WE COLLECT PLAYER DATA
We collect your Player Data primarily from the registration form. Your financial information is collected through a secure server (SSL) for your registration as a real money player. Additional documents if necessary, shall be uploaded through your player's account.
To prevent fraudulent or criminal activity, we may also collect the player's financial information from other online gaming sites, banks, credit card companies and other fraud prevention agencies.
We also may collect records of correspondence, whether via the Website, email, telephone or other means.
Generally, your personal data is retained for at least the duration of our relationship, and as required by the licensing authority. All transaction records are maintained up to maximum of 10 years.
WHO WE SHARE YOUR PLAYER DATA WITH
Generally, no Player Data will be sold or given or shared with any person or corporation other than with the Marketing partner responsible for maintaining the Player Data, and associated services needed for processing the gaming transactions, for example player helpdesk and payment service providers of your choice.
To prevent fraudulent activity, we may share Player Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. Whenever we have a legal obligation to do so, we may also share your personal data with authorities.
We share your Player Data, including your financial data, with Monarque Club Casino. Monarque Club Casino will process your Player Data in order to provide you with the promotions and to comply with legal obligations. To find out more about the processing carried out by Monarque Club Casino or to contact them, please visit Monarque Club Casino.
We may also share your personal data with other third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our shares and/or assets or other corporate change.
Some of the parties we share your personal data with may be located outside the European Union or the European Economic Area. Whenever we transfer your personal data outside the European Union or the European Economic Area, we do so in accordance with the applicable legislation.
The Operator endeavor to maintain strict security measures on the Website and its associated sites, so that no unauthorized use, loss and/or alteration of data can be done to Player and Player Account Data.
Financial information like credit or debit card data will not be stored in the Website, and all credit and debit card transactions are stored for the purpose of processing the payments by a certified payment service provider of your choice.
The Player Account can only be accessed with unique user name and password. The password will be stored in the Website only in encrypted form.
If you require any further information, please contact us through our customer support.
Cookies are small files of Data which are stored on your computer. On your first visit to the Website a piece of Personal Data called a cookie will be sent to your browser for the purpose of tracking your navigation patterns. You can disable cookies by changing your browser settings. However, please note that the functionality of our website will be impaired.
OTHER LINKED WEBSITES
YOUR RIGHT TO OBJECT TO PERSONAL DATA PROCESSING
You have the right to at any time object to the processing of your personal data to direct marketing.
In so far as the processing of your personal data is based on a legitimate interest of us or a third party, you have the right to object to the processing on grounds relating to your particular situation. When using your right to object, you are required to define the particular situation based on which you are objecting the data processing.
You have the right at any time object to the processing of your data for gaming. In so doing you instruct us to close your account, which will effectively prevent you from accessing your account. We will store your data as far as required by the licensing authorities.
You may use your right to object to the processing by either by submitting the request form through your player's account or addressing the request to our Customer Support.
You can find the request from under this link.
YOUR OTHER RIGHTS
You always have the right to withdraw your consent to the processing of your personal data.
You have the right to obtain information of the personal data collected for processing, and a right to obtain a copy of such data. You are also entitled to have any such personal data that is inaccurate, outdated, unnecessary or contrary to the purposes of data processing corrected or erased.
You are also entitled to have us restrict the processing of your personal data for example when you are waiting for our response to your access or erasure request.
You have the right to receive the personal data concerning you, which you have provided to us, in a machine-readable format, and have the right to transmit those data to another controller. You can print your data by logging into your player's account and printing it out from your profile page.
If you have any more questions regarding your rights, please contact our Customer Support.
If you suspect that we do not follow the applicable data protection regulations, you have the right to lodge a complaint with competent data protection authority.
We may update this policy from time to time, so please review it frequently.
The Data Controller's contact details:
Audeo NV (company no. C66828)
Edge Water Complex, Floor 4
St Julian's, STJ 3150, Malta